1. Estimate time of arrival

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:

• Production time: The time when your order waits in the production queue until being produced. Our production timeline may shift daily depending on the overall order volume.
• Shipping time: From the time the package is handed over to the delivery company to when it arrives at its destination.

Note:

* The above time frame is only applied for orders to the United States, Canada, Australia and United Kingdom with standard shipping method. Orders from another country will be applied International Shipping and shipping times is from 10 – 15 business days.

* In peak seasons such as Mother’s Day, Father’s Day, Christmas, your package may arrive later than expected delivery. We’re so sorry for this inconvenience and hope that you can understand for us.

* If your order needs detailed modifications, it may take from one to few days for our designer to make customization, design time will depend on the complexity of the request. Please kindly add this amount of time to the “Production time”

*** We offer international shipping for most of our products except for Pillow, Blanket and Mug.

*** Specific shipping charges for your order will be calculated and displayed at Checkout.

3. Tracking Order

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

You can track your orderhere:

Note The tractor page updates in real-time as the status of the shipment changes. Possible statuses are:

* Confirmed– An order was created, but it has not been shipped or fulfilled yet.

* On its way– The order was marked as fulfilled or partially fulfilled, and the shipment is in transit.

* Out for delivery– The shipment arrived in your area and will be delivered to you soon.

* Delivered– The order was marked as delivered by the carrier.

* Attempted delivery– The carrier attempted to deliver the shipment to the destination address but was unsuccessful.

4. Change shipping address

You can change the shipping address of your orderwithin 1 hour after placing the order.

To change the shipping address, please clickhere and select the option as ‘How can I change my shipping address? or contact us via email [email protected].

Note:

• We are only able to make changes to your order if it has not yet entered the production queue.
• We also cannot change your shipping address from a domestic US location to an International address, and vice versa.

5. Report a delivery issue

If it is over your estimated arrival date or there is any shipping issue with your order, a request needs to be submitted within 30 days from the delivery date to qualify for credit or replacement. Please contact us hereand we will take care of this for you.

For detailed information, please check ourReplacement & Refund Policy.

6. Incorrect address

We can change or update your shipping address within 24 after the order has been placed. After 24 hours from the time of ordering, we are not responsible if your order gets delivered to the wrong address.

For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

7. Refunds, returns, and exchanges

When receiving your package, if there is any issue such as damaged item, incorrect or defective item, missing item… please submit a contact form with an image attached for proofhereand we will take care of this for you.

For detailed information, please check ourRefund Policyand Return Policy.

* Please remember not to return the package in any case.

8. Other shipping & delivery information

* Shipping to APO/FPO/DPO Addresses

We are able to ship orders to APO/FPO/DPO Addresses.

* Shipping multiple orders

Multiple orders placed on the same day cannot be combined.

* Shipping to multiple locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address

* Shipping orders include multiple items

For logistical reasons, items in the same purchase will sometimes be sent in separate packages. There’s no extra charge for this.

* Where do we ship your order from?

Most orders are shipped locally from one of our production facilities located inUS,Canada, the UK, Australia, and Spain.
Orders will be shipped from there, depends on your location.

9. Shipping Carrier

10. WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

11. How do I contact you?

If you have any questions that are not on this FAQs page, please contact us at form here or email us at [email protected]